STORE POLICIES
We founded P&L Palms with one goal in mind: providing our customers with a fair, rewarding and enjoyable gardening experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
WARRANTY POLICY
Warranties are Available for Purchase
​
-
Available on select items with in-house installation only.
-
No Warranty available on cash and carry items.
-
1 full year coverage from the date of Purchase.
-
Includes:
-
Removal and disposal of Warranty item.
-
Installation of replacement item.
-
Replacement item of equal or lesser value.
-
-
Excludes:
-
Any additional fees that applied on the original purchase. The same fees will also apply at the time of replacement (i.e. distance/travel fees, special requests, etc.)
-
Warranty of replacement item.
-
Discounted items (not warranty eligible)
-
-
P&L Palms and Brad Wallace Irrigation & Landscape are not responsible for any Landscape and/or Irrigation damage during installation.
-
This warranty cannot be honored without a valid receipt from the original purchaser.
​
REFUND POLICY
A full refund will be issued on all orders cancelled within 3 days of purchase
Any order cancellation after three days will be issued as store credit